Terms & Conditions

1. Contractual Relationship

Vahan Junction Automotive Services Pvt Ltd, incorporated under the Companies Act, 2013, having its registered office at Galaxy Building Office No 101, 1st Floor, Dhanori, Pune 411047, operating under the trademarked name “Vahan Junction”, provides holistic vehicle services including maintenance, repair, etc.

The use and access of our website www.vahanjunction.com and our mobile applications “Vahan Junction” (“Applications”), or any products or services in connection with the Application or Website (“Services”) shall be governed by these terms and conditions (“Terms”). The Website and Applications are together called the “Platform”. These terms constitute a legally binding and enforceable agreement between VahanJunction (“Company/we/us/our”) and its Users (“User/you/your”) and govern your use of the Platform to browse and/or avail the Services displayed by us on the Platform.

By accessing and using our Services, you agree to be bound by these terms, establishing a contractual relationship between you and the Company. In case you do not agree to the terms, you may not use or access or stop your use or access of our Services. These Terms expressly supersede prior written agreements with you.

The Company reserves the right, in its sole discretion, to change, modify or amend the Terms for complying with the legal or regulatory framework and for other legitimate business purposes, at any time, and the Company will post the amended Terms at the domain of www.vahanjunction.com/terms-and-conditions. It is your responsibility to review the Terms for any changes and you are encouraged to check the Terms frequently.

These Terms are collectively an electronic record in terms of the Indian Contract Act, 1872; the Information Technology Act, 2000, the rules made thereunder; and the amended provisions pertaining to electronic records in various other statutes. These Terms are generated by a computer system and do not require any digital or electronic signature.

2. Definitions

• Content: Includes (but is not limited to) reviews, images, photos, audio, video, location data, nearby places, and all other forms of information or data.
• Your Content / User Content: Content that you upload, share or transmit through or in connection with the Services, such as likes, ratings, reviews, images, photos, messages, profile information, and materials publicly displayed in your account profile.
• Vahan Junction Content: Content created and made available by the Company in connection with the Services including visual interfaces, interactive features, graphics, design, computer code, products, aggregate ratings, and usage reports.
• Estimated Cost: The service provider’s approximation of what the Service is likely to cost to predict quantity, cost, and resource price.
• Membership Plans: Subscription or membership offers provided by the Company to Users from time to time through online or offline media.
• Services: Services provided through the Platform as described under Clause 3 below.
• User or You: Any individual who owns a vehicle (primarily out of the manufacturer warranty period) in urban centres/metros desirous of availing Services on the Platform.

3. Services

The Services constitute a technology platform that enables Users to arrange and schedule repair or maintenance services for their vehicles with independent third-party providers. Once you submit a request, we may provide you with a list of possible service providers along with their experience information. The Company also provides towing service to get your vehicle out of the situation and back on the road on a chargeable basis.

You acknowledge that the Company does not provide any repair and maintenance services for its customers directly and that all such above stated services are provided by independent third-party contractors who are not employed by the Company. Even after accepting/confirming an appointment, the Company cannot guarantee service provider availability.

You acknowledge that the cost and time period for the services/repairs are estimated in accordance with your request and are proximate in nature.

4. Eligibility

You hereby represent and warrant that you are eighteen (18) years of age or above and fully competent to enter into these terms, conditions, obligations, affirmations, and warranties.

You agree to use the Services only in compliance with all applicable local and national laws. If you are using the Services on behalf of an organization, you represent that you have the legal authority to bind that organization to these Terms.

5. Use of Services

You must create an account to use certain features. You are solely responsible for maintaining the confidentiality and security of your account credentials and for all activities that occur under your account.

Certain basic features (searching service providers, viewing detailed profiles, checking prices, reading/posting feedback) are made available free of charge. We reserve the right to add, modify, or convert any service to a paid model at our discretion.

You must only book a Service if you have a genuine requirement for the specified work. Feedback/reviews may only be posted if you have genuinely availed a service through our Platform.

6. Support & Vehicle Safety

The Company offers support via Live Chat, email at greetings@vahanjunction.com, and phone helpline at +91-9209841926 / +91-9064113169 (Monday to Sunday, 7 AM to 9 PM).

We endeavor to respond promptly and aim to resolve complaints within 7 business days. Suggestions provided by Company support do not constitute a legal warranty.

The Company takes reasonable care for the safety of vehicles in custody. In the unfortunate event of vehicle theft while in possession of the Company, we will immediately report to the local police station, notify the User, and fully cooperate with authorities for recovery.

7. Prohibited Usage of Platforms

Users are strictly prohibited from engaging in illegal activities on the Platform, including violating system security, transmitting disruptive content, submitting false information, sending spam, using automated scrapers/bots, or circumventing security features.

Upon receiving notice of contravention, the Company reserves the right to disable non-compliant content, preserve records for at least 90 days for law enforcement, and terminate account access immediately without notice.

8. User Comments & Submissions

All reviews, feedback, ideas, and comments submitted to the Company become the exclusive property of the Company. We hold all worldwide intellectual rights and are under no obligation to keep comments confidential, pay compensation, or respond to feedback.

You agree not to post defamatory, obscene, or infringing material. Any intentional public defamation against the Company or its staff will make you liable for civil and/or criminal legal proceedings and financial damages.

9. User Data

You warrant that all information provided is accurate and current. Providing false details may result in account termination.

Technical usage data and submission records may be processed for analytics, document validation, and performance improvements as detailed in our Privacy Policy. Data may be shared with statutory bodies or law enforcement if mandated by court order.

10. Intellectual Property Rights

All graphics, domain names, UI designs, code, text, logos, and trademarks on the Platform belong exclusively to Vahan Junction Automotive Services Pvt Ltd or its licensors. Unauthorized commercial copying or modification violates our IP rights.

11. Limited License

Subject to compliance, the Company grants you a limited, non-exclusive, non-transferable, revocable license to access the Platform on your personal device solely to avail the Services.

12. Limitations of Liability

Services are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind. We do not guarantee uninterrupted, error-free, or fully secure server access.

In no event shall Company directors, officers, employees, or contractors be liable for indirect, incidental, punitive, or consequential damages resulting from your reliance on third-party service providers.

13. Exemptions to Liability

The Company is not liable for service delays caused by user unresponsiveness, failure to provide accurate vehicle information, or events beyond reasonable control. Compensation for garage incidents is restricted to cases of gross negligence directly attributable to the Company.

14. Billing, Charges & Parking Fees

Charges for third-party repair services are facilitated via the Platform acting as a payment collection agent. All charges include applicable taxes and are final and non-refundable once approved.

15. Cancellation & Refunds

Once an order is placed and the estimated cost is accepted by the User, you hold no right to request a cancellation or refund for accepted service requests on the Platform.

16. Dispute Resolution

Any dispute arising out of these terms shall be referred to a mutually appointed sole arbitrator under the Arbitration and Conciliation Act, 1996. The courts of Delhi/Pune shall have jurisdiction.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India.

18. General Provisions

Severability: If any provision is deemed unlawful, the remaining terms shall stay fully valid and enforceable.

Waiver: Failure to enforce any provision does not constitute a waiver of rights.

19. Termination

We reserve the right to suspend or terminate your account access at any time for breach of terms. Users may terminate their account at any time by ceasing usage.

20. Indemnification

You agree to defend, indemnify, and hold harmless Vahan Junction Automotive Services Pvt Ltd, its directors, employees, and affiliates from any claims, losses, or legal fees resulting from your misuse of the Platform or breach of these Terms.

21. Communication Consent

You consent to receive communications via phone, email, SMS, or WhatsApp regarding service updates, feedback, and complaint resolution.