Privacy Policy

1. Introduction & Acceptance

We value your trust. To honor that trust, Vahan Junction Automotive Services Pvt Ltd (“Vahan Junction”) adheres to ethical standards in gathering, using, and safeguarding any information you provide.

This Privacy & IPR policy governs your use of www.vahanjunction.com, including any other website operated by us, associated mobile applications ("Vahan Junction"), products, websites, and services managed by the Company. Please read this Policy carefully before using the Application/Website or our services and products.

THIS PRIVACY POLICY HAS BEEN DRAFTED AND PUBLISHED UNDER THE INFORMATION TECHNOLOGY ACT, 2000 AND THE APPLICABLE RULES. THIS PRIVACY POLICY CONSTITUTES A LEGAL AGREEMENT BETWEEN YOU, AS A USER OF THE PLATFORM, AND US, AS THE OWNER OF THE PLATFORM. YOU MUST BE A NATURAL PERSON WHO IS AT LEAST 18 YEARS OF AGE.

2. User Information We Collect

The Platform obtains information when you register, subscribe, or use the Services or products. Information collected includes:

• Personal Details: Name, age, email address, location, and phone number.
• Transaction Details: Information when making purchases, responding to offers, or downloading applications.
• Support Communications: Information provided when contacting us for help or entering data into our system.
• Location Data: Geographical location obtained through GPS or other location determination technologies.
• Platform Activity & Analytics: Search history, search inputs, pages viewed, statistics on page views, URLs with timestamps.
• Device & System Log Data: IP address, browser type/settings, operating system, network information, crash reports, date/time, and referral URLs.

In case any individual under 18 years of age utilizes the Platform, such usage must be undertaken strictly under the supervision and approval of a parent or legal guardian. Vahan Junction shall not be responsible for unauthorized minor usage.

3. Use of Your Personal Information

The information collected is utilized to render Services, evaluate quality and staff competence, resolve complaints, coordinate order delivery, send system updates on booked services, address technical issues, improve user experience, and analyze user behavior.

Aggregated, anonymized, and non-anonymized data may periodically be transmitted to external service providers to help us improve our offerings. We provide personalized content based on user patterns in combination with personal data.

We do not sell, trade, or rent your Information to any third party.

We may disclose Information when required by law (e.g., subpoena or government requests), to enforce applicable terms, investigate fraud, protect user safety, or in connection with a merger or acquisition of Vahan Junction with another company.

4. Transfer of Information

Your information may be transferred to and maintained on computers located outside of your state, province, or country where data protection laws may differ. Your consent to this Policy followed by submission of information represents your agreement to that transfer.

5. Your Rights & Preferences

You can choose not to provide requested information, though it may limit or prevent your use of certain Services. Your rights include:

• Accessing, reviewing, and confirming the Information held about you.
• Correcting inaccurate or irrelevant Information.
• Requesting deletion and erasure of Information from public pages.
• Receiving Information in a portable format.
• Objecting to or restricting specific data processing methods.

To exercise these rights, withdraw marketing consent, or raise objections, email us at: letstalk@vahanjunction.com or greetings@vahanjunction.com.

6. Third-Party Services & Payment Gateways

We use third-party platforms for payment gateway routing and promotional support. Financial details are collected, processed, and retained directly by third-party payment facilitators under their respective privacy policies.

Once you leave our Platform, Vahan Junction is not responsible for the privacy practices, storage, or processing of your information by third-party websites or payment gateways.

7. Cookies

We send small cookie files to your computer to uniquely identify your browser, track user preferences, speed up logins, and analyze user trends. Most browsers allow you to disable cookies, but doing so may affect certain website functions.

8. Communication Alerts

We may send notifications, service updates, and relevant information via Email, RCS, SMS, or Phone Calls.

9. Public Forums & Community

Any comments, photos, messages, or files posted on discussion forums or public profiles become public domain. Sharing personal details on public forums is done entirely at your own risk.

10. Security Safeguards

We deploy physical, electronic, and procedural safeguards to protect your Information. Access is strictly limited to authorized personnel who need the data to operate or develop our Platform.

11. User Data Retention

We retain user Information while an account is active and for at least 3 years afterward to comply with legal, business, or voluntary codes of conduct.

Upon receiving a deletion request, we erase data within 90 days. However, certain data may be retained after deletion for unresolved account issues, claims, legal compliance, fraud prevention, and system security in anonymized form.

12. Server Logs & User Communications

When accessing the Platform, our servers automatically log details such as web requests, IP addresses, browser language, and timestamps. Email or written communications sent to us may be retained to process inquiries and improve services.

13. Policy Modifications

We review and revise this Privacy Policy periodically. Continued use of the Platform after updates constitutes acceptance of the modified Privacy Policy.

14. Informed Consent

By registering with or visiting the Platform, you expressly consent to our collection, storing, processing, and handling of Information in India as outlined in this Policy. You may refuse or withdraw consent at any time by emailing greetings@vahanjunction.com.